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Contact the team

Pick whichever channel suits you, and include the details listed below so your case can be looked up on the first reply.

Channels

What to include

Sending everything at once cuts the number of back-and-forth messages considerably, especially for anything involving money.

  • Your registered username — never your password
  • Roughly when the problem happened
  • The method used and any reference number
  • A screenshot of the message you saw

The team never asks for your password. Any message asking for a password or a one-time code is an attempt to defraud you. Do not reply to it.